While we fully stand by every product that we sell, we understand that sometimes you might change your mind or realize the product you ordered wasn't exactly what you were hoping for. That's why we offer a:
- 30 Day Return Policy for our Infrared Saunas and Cold Plunge Tubs
- 60-Day Return Policy for our Red Light Therapy Panels
If you decide you want to return an item for any reason within 30 or 60 days after receipt of your order, please email us at support@threethingsmindbodysoul.com with your order number and we will provide detailed instructions on how to process the return.
Please note, you as the customer will be responsible for paying the return shipping costs of the item(s) in your order.
Once your return item(s) have been received and inspected at our warehouse(s), we will send you an email notification that we have processed your return payment.
*Please note: In order to receive a refund for the item(s) ordered, the item(s) must arrive back at our distribution centre in "Like New" condition and must contain all original packaging and accessories.
"Like New" means that the items you ordered must not show any visual signs of wear.
If items are returned with visual signs of wear or have any issues due to use, this will not be accepted and no refund will be given.
If you decide you want to return your order, please email us at support@threethingsmindbodysoul.com with your order number and we will assist you. We want to make this as simple of a process as possible for you.
Damages
Please inspect the packaging of your item(s) when they arrive, if you
notice any damage or loss upon receipt of your order, you should make note of it when signing for delivery and ensure the carrier's driver signs it also. Please notify Three Things Mind Body Soul within 2 business days.
If the shipment is damaged and unusable, it may be necessary and more efficient to refuse the order/delivery. Call us on 1300 478 819 before refusing any shipment. If no one answers our phone, please refuse delivery.
If you do accept delivery you are required to immediately take photos
using your smartphone or camera of the damaged packaging or
products inside the packaging. Please also save all packaging for all boxes received.
If your item(s) do arrive damaged please send photos to support@threethingsmindbodysoul.com within 5 days of receipt.
Three Things Mind Body Soul will pay for shipping defective, damaged, or incorrect merchandise at our cost.
Remember to keep all the original packaging for any items that need to be returned. All returns need to be authorized by our customer service department prior to being processed.
We will ensure you get the product you ordered, undamaged, as soon as possible. Items that become damaged after use are non-refundable unless specified under warranty.
Cancellations
If you would like to cancel an order, please email or call our customer service team immediately to avoid return shipping fees.
Cancellations received before shipment will receive a full refund.
Orders cancelled after items have shipped will follow our 30 or 60 Day Return policy depending your purchased product/s and will be subject to return shipping costs.
Other Return Policy Notes:
- If a certain vendor or product does not support the return policy stated above, this will be noted in the product descriptions or in the product-specific return information.
- Products that are specified as certified pre-owned or used are ineligible for a return
- Three Things Mind Body Soul only sells to purchasers who intend to use the item(s) for the duration of its economic life. Orders purchased for the specific purpose of a "one-time use or temporary use" are not eligible for return under any circumstances. This includes but is not limited to; orders intended for use in a trade show or a conference venue, orders that are purchased by promotional companies, and orders that are purchased by trade show facilitators.
If you have any other questions about our Return Policy, please email support@threethingsmindbodysoul.com